Traveling with Indian Trails

Thank you for traveling with Indian Trails!

Once on board, please select your seat and store your baggage either in the overhead luggage compartment or safely under the seat in front of yours.

All passenger seats on board are available for use, however please be considerate of senior citizens and individuals with a disability by allowing them to sit in the priority areas of the coach if asked by the customer or company employee.

All Indian Trails buses are equipped with Wi-Fi, power outlets, climate controlled air conditioning and heat, an on board restroom (towards the rear of the coach), reclining seats with headrests and tinted windows. Please note we reserve the right to supplement equipment which may or not have the featured amenities.

Connect to Wi-Fi by clicking on the "Indian Trails MI-(bus number)" icon on your device. Due to limited service in some locations en route Wi-Fi connectivity and speed may vary.

We are not able to extend connection times or allow for stop-overs en route. If you wish to spend a longer period of time in the connection city or intermediate point en route, we advise customers to purchase separate one way tickets to and from each of the locations. Ticket receipts are not able to be used in place of a ticket for continuing with your trip.

For safety and security purposes, we are not able to make unscheduled stops, pick-ups, or drop-offs en route, except in emergency situations as driver or management deems necessary.

For your safety and convenience as well as those around you, please observe the following rules:



Indian Trails General Terms & Conditions

Indian Trails will be responsible only for transportation on its own lines, in accordance with tariff regulations and limitations and assumes no responsibility for any acts or omissions of others occurring within or outside of the United States, except as imposed by law with respect to baggage. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, color, creed, or national origin. Indian Trails will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control. We ask that you arrive at open terminals thirty (30) minutes prior to departure. Indian Trails will not be responsible for the inconsistencies of various timepieces. If you are departing from a closed terminal or unmanned station we ask you to have proper accommodations until the bus arrives.


Ticket Limitations and Restrictions


Refund Policy


Baggage

Acceptable containers for baggage transport include suitcases, sealed and sturdy cardboard boxes, duffel bags, trunks, backpacks, tool boxes, and securely sealed totes. Plastic or paper bags are NOT acceptable containers for baggage service. Acceptable containers must not have sharp edges or protruding objects. Containers fastened together will not be accepted, and must be separated.

Passengers are allowed one piece of checked baggage under the bus. A second bag fee of $15.00 will be assessed for a second piece of checked baggage. Checked baggage is limited to 50 pounds per bag. Do not include medications or jewelry in checked baggage. These items must be carried on. Checked baggage should be claimed at all transfer points and carried by passenger to connecting bus. All baggage must be properly identified. Luggage tags should clearly show the name and address to which lost baggage should be forwarded. Free luggage tags are available at ticket windows and baggage counters. Place your name and address inside and outside of your luggage. Please reclaim your baggage promptly upon arrival. If you do not claim your baggage promptly, an arrival storage charge may be assessed. Passengers are allowed one carry-on up to 25 pounds for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat. This carry-on is in addition to one purse or laptop.

Bicycles transported in baggage service must be contained in wood, leather, canvas, bicycle box, or other substantial carrying case. No bicycles will be transported unless enclosed in any such container. Bicycles transported will be considered one piece of checked baggage.


Interstate Baggage Liability

Liability for loss or damage to checked baggage is limited to actual value not to exceed $250 for all baggage checked on one adult ticket or $125 for all baggage checked on one child ticket unless greater value is declared at time of checking, at which time charges for excess value will be collected and receipt issued. Declared value cannot exceed $1000 per passenger. You may purchase excess value protection at the ticket counter, but note that it does not cover valuable articles and certain other prohibited articles which are not accepted as baggage. Ask an agent, or contact the Indian Trails office at 800.292.3831 for information concerning restricted articles and limits on the value of baggage checked.


Unaccompanied Children

Tickets for unaccompanied children are not sold online. Any passenger under the age of twelve (12) must be accompanied by a passenger at least seventeen (17) years of age or older at all times. Passengers between the ages of twelve (12) and sixteen (16) years of age, inclusive may travel unaccompanied for a $5.00 fee, payable at the point of origin. Unaccompanied children will be charged the fare applicable to adult passengers. Each of the following conditions must be met in their entirety:

  1. The passenger's trip will begin and end on the same schedule (no transfers).
  2. The passenger's trip will be no longer than eight (8) hours in duration.
  3. The passenger's trip must be between the hours of 7:00 a.m. and 8:00 p.m.
  4. Both the origin and destination stations are full service agencies.
  5. The origin station will be open at the time the passenger is scheduled to depart.
  6. The destination station will be open at the time the passenger is scheduled to arrive.
  7. Parent, Guardian or Legal Custodian of the child must complete and sign the Unaccompanied Child Form authorizing the child to make the trip and return this form with ID to the agent on duty. This form specifically names the person authorizing the trip and the person meeting the child at the destination station and the telephone number at which this person may be contacted. It also provides an emergency contact name and telephone number in the event it is needed.
  8. In order for the child to be released at the destination, the person named on the Unaccompanied Child Form as the one meeting the child must have positive identification, such as a driver's license or state issued identification card, and provide such to the agent at the destination station. Without such identification, the child will be released into the custody of the Child Protective Services or to local law enforcement officials in the destination city.

If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 17 years of age or older in order to travel.


Cash Fares

All Indian Trails schedules are reservation based capacity controlled schedules. Customers wishing to board without a ticket from a closed location or highway stop will be sold a cash fare ticket to the next open station, pending space availability. These customers are not guaranteed a seat, and if the bus becomes full en route to the next open station, cash fare customers will be deboarded and must wait until the next available schedule. Customers ticketed for that specific schedule will be given priority over unticketed customers. We strongly encourage customers traveling from non-agency locations to purchase their tickets online or at the nearest agency prior to travel.


Contact Us

If you have any questions regarding our terms and conditions, please feel free to contact us at chief@indiantrails.com, or send a letter to:

Indian Trails Charter Sales
109 E. Comstock Street
Owosso, MI 48867



Indian Trails Internet Purchase Terms & Conditions

Indian Trails will be responsible only for transportation on its own lines, in accordance with tariff regulations and limitations and assumes no responsibility for any acts or omissions of others occurring within or outside of the United States, except as imposed by law with respect to baggage. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, color, creed, or national origin. Indian Trails will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control. We ask that you arrive at open terminals thirty (30) minutes prior to departure. Indian Trails will not be responsible for the inconsistencies of various timepieces. If you are departing from a closed terminal or unmanned station we ask you to have proper accommodations until the bus arrives.


Ticket Limitations and Restrictions


Baggage

Acceptable containers for baggage transport include suitcases, sealed and sturdy cardboard boxes, duffel bags, trunks, backpacks, tool boxes, and securely sealed totes. Plastic or paper bags are NOT acceptable containers for baggage service. Acceptable containers must not have sharp edges or protruding objects. Containers fastened together will not be accepted, and must be separated. Passengers are allowed one piece of checked baggage under the bus. A second bag fee of $15.00 will be assessed for a second piece of checked baggage. Checked baggage is limited to 50 pounds per bag. Do not include medications or jewelry in checked baggage. These items must be carried on. Checked baggage should be claimed at all transfer points and carried by passenger to connecting bus. All baggage must be properly identified. Luggage tags should clearly show the name and address to which lost baggage should be forwarded. Free luggage tags are available at ticket windows and baggage counters. Place your name and address inside and outside of your luggage. Please reclaim your baggage promptly upon arrival. If you do not claim your baggage promptly, an arrival storage charge may be assessed. Passengers are allowed one carry-on up to 25 pounds for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat. This carry-on is in addition to one purse or laptop. Bicycles transported in baggage service must be contained in wood, leather, canvas, bicycle box, or other substantial carrying case. No bicycles will be transported unless enclosed in any such container. Bicycles transported will be considered one piece of checked baggage.


Interstate Baggage Liability

Liability for loss or damage to checked baggage is limited to actual value not to exceed $250 for all baggage checked on one adult ticket or $125 for all baggage checked on one child ticket unless greater value is declared at time of checking, at which time charges for excess value will be collected and receipt issued. Declared value cannot exceed $1000 per passenger. You may purchase excess value protection at the ticket counter, but note that it does not cover valuable articles and certain other prohibited articles which are not accepted as baggage. Ask an agent, or contact the Indian Trails office at 800.292.3831 for information concerning restricted articles and limits on the value of baggage checked.


Unaccompanied Children

Tickets for unaccompanied children are not sold online. All passengers traveling with tickets purchased on line must be 17 (seventeen) years of age or older.



Passengers with Disabilities

Our goal is to make your travel on Indian Trails a safe, pleasant and convenient experience. Our drivers are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, and stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and at other times as reasonably requested. We can help whether you are using various mobility devices, or being accompanied by a service animal. Please make our drivers and personnel aware of your needs during your trip.


Priority Seating

All passenger seats on board are available for use, however please be considerate of senior citizens and individuals with a disability by allowing them to sit in the priority areas of the coach if asked by the customer or company employee.


Help with Getting on and off the Bus

We can help you get on and off the bus and give you a hand with your baggage, wheelchair, or mobility scooter. Just let your driver know that you need assistance.


Assistance During Stops

We're happy to help you with any reasonable request during a stop, such as getting on or off the bus, and retrieving your wheelchair or other assistive device for you. Just ask your driver for assistance. It's also a good idea to let your driver know before your trip if you're going to need help during stops as it helps us serve you better. When the bus is at a scheduled stop, you may request that our driver or personnel assist you with any reasonable request.


Service Animals

Service animals are welcome to travel on Indian Trails with customers with a disability. You must remain in control of your animal at all times, on a leash, harness or carrier and they must ride within your space - they can't occupy a seat or lay down in the aisle. If we think a service animal may threaten the health or safety of our staff or other passengers, we may refuse to have them on board.


Traveling in a Wheelchair or Mobility Scooter

When you book your trip, make sure you tell us if you're traveling with a wheelchair or mobility scooter, and if you plan to sit in it during your journey. If you want to board the bus in your wheelchair and then sit in a regular seat, please let us know and we will stow your device. All of our buses are equipped with a wheelchair lift to help you get on board. Each Indian Trails bus can fit two passengers sitting in a wheelchair or mobility scooter, so we suggest you book your ticket as far in advance as possible to get one of the two spots on your preferred journey.

The maximum weight and size of a wheelchair or mobility scooter that we can accept are:

This is due to the maximum limits of the wheelchair lift. If your wheelchair or mobility scooter doesn't fit within the dimensions above, it will need to be stored in the baggage compartment underneath the bus.


Storing a Wheelchair or Mobility Aid

If you don't want to travel seated in your wheelchair or mobility scooter, we can stow it for you in the baggage compartment. Mobility aids such as canes and walkers can travel inside the bus with you, but only if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible. Ask our agent or driver for a claim check if your mobility aid is stowed in the baggage compartment. Assistive devices are not considered extra baggage and are transported free.

Under the federal baggage tariff, if an item placed in the baggage compartment is damaged or lost, the maximum reimbursement of $250.00 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of completing your trip. To purchase excess baggage insurance, ask a ticket agent at any of the terminals at the beginning of your trip. This applies to any mobility aids stored in the baggage bin.

Please arrive at the station or bus stop in plenty of time for us to stow your wheelchair or mobility aid, which will help us depart on time.


Traveling Alone or With a Personal Care Attendant (PCA)

You may travel alone on Indian Trails if you can travel independently and do not require assistance of a personal nature. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans. Your attendant may be issued a fifty percent (50%) discounted ticket to travel with you. The Indian Trails PCA program is voluntary and not mandated by any federal regulation. Approval for participation in the PCA program is based on information we receive from you while making a reservation. The PCA's name must be provided at this time. The following conditions apply to discounted PCA tickets:

If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.


Oxygen/Respirators

Portable oxygen tanks and respirators are permissible on the bus for your needs. A maximum of four (4) canisters may travel with you - two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves. You'll need to make sure you have enough oxygen for your journey, and it's up to you to arrange refills in route if you need them.


Medication

You should keep your medicine with you on the bus at all times - please don't put it in your checked baggage as we can't take any responsibility if it gets lost or if it is not accessible to you.

Always keep your medicine with you. Do not leave it in your checked baggage.



Contact Us

If you have any questions regarding your travel, please feel free to contact us at chief@indiantrails.com, or send a letter to:

Indian Trails
Charter Sales Department
109 East Comstock St.
Owosso, MI 48867

Secure Online Payment System

We accept Visa, MasterCard, Discover and American Express

Ticket Manager Pro 4.0 - online bus ticketing store provided by Transcor
© 2003–2017 Transcor Data Services, LLC

Agent Login | Terms & Conditions